Privacy Policy
Black Sapling Studios (“we,” “us,” “our”) operates the website blacksaplingstudios.com. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
We keep this simple because we believe you deserve to understand it without a law degree.
What We Collect
Information you give us directly
When you place an order, create an account, sign up for our mailing list, submit a contact or wholesale inquiry form, or otherwise communicate with us, you may provide us with your name, email address, shipping address, billing address, phone number, and payment information.
Information collected automatically
When you visit our website, we (and our platform, Shopify) may automatically collect certain technical information including your IP address, browser type, device type, pages visited, referring URL, and time spent on the site. This is standard web analytics used to understand how people use our site so we can make it better.
Cookies
Our site uses cookies — small text files stored on your device — to keep your shopping cart working, remember your preferences, and help us understand site traffic. Shopify sets its own necessary cookies for the store to function. If you’ve opted into marketing emails, we may use cookies to understand which emails lead to site visits. You can disable cookies in your browser settings, but some site features may not work properly without them.
How We Use Your Information
To fulfill and ship your orders.
To communicate with you about your order, respond to inquiries, and provide customer support.
To send you marketing emails if you’ve opted in (product launches, new arrivals, field notes, and studio updates). You can unsubscribe at any time.
To improve our website, products, and customer experience.
To process wholesale inquiries and manage retail partner relationships.
To comply with legal obligations (tax reporting, fraud prevention).
What We Do Not Do
We do not sell your personal information. Ever. To anyone. For any reason.
We do not share your information with third parties for their marketing purposes.
We do not use your data to build advertising profiles or sell targeted ads.
Who We Share Information With
We share information only with the service providers necessary to run our business:
Shopify — our e-commerce platform, which processes and stores order and customer data on our behalf. Shopify’s privacy practices are governed by their own privacy policy.
Shipping carriers (USPS and others) — to deliver your orders. They receive your name and shipping address.
Payment processors — to process your payment. We do not store your credit card information directly; it is handled by Shopify’s PCI-compliant payment processing.
Email marketing service — if you subscribe to our mailing list, your email address is stored with our email platform to send you the content you signed up for.
Your Rights and Choices
You can unsubscribe from marketing emails at any time using the link at the bottom of every email we send.
You can request to see what personal data we have about you by emailing us.
You can request that we delete your personal data by emailing us. We will comply unless we are legally required to retain it (for example, order records for tax purposes).
If you are located in California, the European Union, or another jurisdiction with specific data privacy laws, you may have additional rights. Contact us and we will do our best to accommodate your request.
Data Retention
We retain order records and customer data for as long as necessary to fulfill our business and legal obligations. If you request deletion, we will remove your data except where retention is required by law (typically tax and financial records for 7 years).
Children’s Privacy
Our website and products are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this policy from time to time. If we make significant changes, we will update the “Last updated” date at the top. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Black Sapling Studios
Email: support@blacksaplingstudios.com
Location: Kingsland, Georgia